Shipping

Priority Mail is included in standard fee*.
*Additional shipping and handling may be required under special conditions.

When will my order or repair be shipped?
Orders ship within 5 to 14 business days. During peak holiday seasons it can take longer.

How will my order be shipped?
We ship by FedEx Ground or Priority Mail from the US Post Office. FedEx Tuesday through Saturday. USPS “Priority Mail” delivers Monday through Saturday.
Shipments to post office boxes, Hawaii, Alaska, APO addresses and any other US Territory, outside the Continental US, are sent by USPS “Priority Mail". We do not ship Express to any of these locations.

Once shipped, how long will it take to receive my order?
It will take 5-7 business days for FedEx “Ground Delivery” in the Continental US. “Priority Mail” takes two to five days.

What if I want my package left in a special place?
If you would like your package left in a specific location (at back door; with concierge; with neighbor), please enter those instructions in the “Additional Information” box when you place your order.

Can I ship faster than Ground Delivery?
We do not ship expedited to Alaska, Hawaii, PO Boxes, APO or FPO addresses or International locations. need to get additional charges from 704-746-4928

Can I ship express or request special shipping?
If you require Next Day Express or special shipping services, call 704-746-4928

Can I ship to a PO Box, APO or FPO address?
Yes, we ship to PO Boxes, APO and FPO addresses via USPS Priority Mail. We do not ship expedited services to PO Boxes or Military addresses.

How will I know when my stuffed animal arrived?
Once your order has been shipped, you will receive an email with FedEx or USPS tracking information. To check on delivery status, click directly on the FedEx or USPS tracking number provided. Please note that it may take 24 hours before information appears on the carrier’s website.
If you think your order is late, please keep in mind:

Orders ship within 5 to 7 business days. During peak holiday seasons it can take longer.
Credit card authorization must be received prior to our processing your order.
UPS delivers Monday through Friday. USPS Priority Mail delivers Monday through Saturday.

What if a package arrives damaged?
Claims for damaged goods must be reported to Customer Service within 5 business days of delivery. Contact us 704-746-4928 to receive a Return Authorization number.

Do you ship International orders?
Yes, we ship International via Express Mail from the US Post Office. This is a service that can be tracked and insured.
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